RETURN & REFUND POLICY

Refund & Satisfaction Guarantee Policy

At Bloome, we stand behind the quality of our products and the care that goes into every formulation and device we create.
This policy explains how refunds, returns, and our 120-Day Satisfaction Guarantee work, so you can shop with clarity and confidence.

1. 120-Day Satisfaction Guarantee

We designed FLO™ to improve scalp health and support stronger, healthier hair over time.

Use the device consistently for 120 days.
If after this period you genuinely feel it hasn’t made a meaningful difference for your scalp or hair condition, you may request a refund.

Eligibility

The 120-Day Satisfaction Guarantee applies only to the FLO™ Brush.

Consumable products such as serums, oils, or other topical treatments are not covered by this guarantee.

The 120-day period begins from the confirmed delivery date of the order.

Refund requests must be submitted between Day 120 and Day 134.

To request a refund, customers must contact our support team at:

info@bloomelab.com

and include their order number and purchase details.

Product Return Requirements

If the refund request is approved, the FLO™ Brush must be returned.

The device must be:

• functional

• not broken or heavily damaged

• not visibly altered or misused

Normal cosmetic wear from regular use is acceptable.

Refunds will not be issued if the device is:

• broken

• heavily damaged

• non-functional

• visibly altered or tampered with

Return shipping costs are the responsibility of the customer.

Original shipping fees are non-refundable.

Refund Processing

Refunds will be issued only after the returned device has been received and inspected.

Once the product condition has been verified, the refund will be processed to the original payment method used for the purchase.

Please allow 1–7 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Previous Orders & 90-Day Refund Policy (Orders Placed Before February 09 2026)

Customers who placed an order before the launch of the 120-Day Satisfaction Guarantee are still covered by the 90-Day Money-Back Guarantee that was active at the time of purchase.

This means:

• Your eligibility and refund terms remain exactly as stated on our website at the time you completed your order

• The 90-day refund window is calculated from the delivery date of your order

• No additional requirements related to the FLO™ protocol apply to these orders

This transitional policy applies only to orders placed before February 09 2026 and will remain valid for 90 days from that date, after which it will be retired.

If you are unsure which policy applies to your order, please contact our support team at info@bloomelab.com with your order number.

2. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bloomelab.com

3. Manufacturing Defects

According to the Consumer Code, the buyer has the right to request the replacement of the defective product within 7 days of delivery, unless the seller proves that the defect was caused by improper use or tampering with the product by the consumer.

4. Cancel or Undo a Placed Order

The customer has 12 hours to cancel or undo a placed order.

For each request received after this period, the following charges will be deducted from the refund, which may vary depending on the product purchased:

• shipping charges

• fulfillment costs

• processing fees

• transaction fees

• shipping protection (if previously selected)

5. Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange a product for the same item, please send us an email at info@bloomelab.com

6. Right of Withdrawal

We comply with consumer protection laws in all the countries we operate.

European Union: you have the right to return your product within 14 days from the date of delivery, without providing any reason, as per EU consumer protection regulations.

United Kingdom: you are entitled to return your product within 14 days from delivery under the UK Consumer Contracts Regulations.

Please note that this statutory right of withdrawal does not apply to customers outside the EU and the UK.

In all cases:

• products must be unused

• in original condition and packaging

• accompanied by proof of purchase

⚠️ If the return is due to personal reasons (and not related to a defective or damaged product), transaction fees of 5.5% of the total order amount will be deducted from the refund, in addition to shipping fees, which vary depending on the destination.

7. Warranty – FLO™ Brush & Scalp Direct

Your FLO™ Brush and Scalp Direct™ applicator are covered by a 2-year limited warranty from the date of purchase.

This warranty covers any malfunction related to:

• the battery

• internal electronics

• core technology of the device

under normal use conditions.

Please note:

The pod (brush head/accessory) is considered an external and consumable component and is not covered under this warranty.

Damages caused by misuse, accidental drops, water infiltration (if not used according to instructions), or any signs of tampering will void the warranty.

Any damage deemed to have been caused by the customer will not be covered.

To request warranty support, please contact our customer service team with your order number, proof of purchase, and a description (or photo/video) of the issue.

Bloome™ reserves the right to inspect the product and determine whether the fault is covered under this warranty.